Ignifer Technology Private Limited and/or its affiliates ("Dinemates," the "Company," "we," "us," and
"our,") respect your privacy and is committed to protecting it through its compliance with its privacy
This policy describes:
- the types of information that Dinemates may collect from you when you access or use its websites,
applications and other online services (collectively, referred as "Services"); and
- its practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies only to the information Dinemates collects through its Services, in email, text
and other electronic communications sent through or in connection with its Services.
This policy DOES NOT apply to information that you provide to, or that is collected by, any third
party, such as restaurants at which you make reservations and/or pay through Dinemates's Services
and social networks that you use in connection with its Services. Dinemates encourages you to
consult directly with such third-parties about their privacy practices.
Please read this policy carefully to understand Dinemates's policies and practices regarding your
information and how Dinemates will treat it. By accessing or using its Services and/or registering
collection, use, disclosure, retention, and protection of your personal information as described
here. If you do not provide the information Dinemates requires, Dinemates may not be able to provide
all of its Services to you.
Ignifer Technology Private Limited, located at NEW DELHI will be the controller of your personal
data provided to, or collected by or for, or processed in connection with our Services.
Your data controller is responsible for the collection, use, disclosure, retention, and protection
of your personal information in accordance with its privacy standards as well as any applicable
national laws. Your data controller may transfer data to other members of Dinemates as described in
India where its data centers are located, and/or on the servers of its third parties (in or outside
India), having contractual relationships with Dinemates.
General Data Protection Regulation (GDPR)
Ignifer Technology Private Limited legal basis for collecting and using the personal information
context in which we collect the information:
Ignifer Technology Private Limited will retain your personal information only for as long as is
to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our
If you are a resident of the European Economic Area (EEA), you have certain data protection rights.
If you wish to be informed what Personal Information, we hold about you and if you want it to be
removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you.
- The right of rectification.
- The right to object.
- The right of restriction.
- The right to data portability
- The right to withdraw consent
The Information we Collect from you
- Your Personal Information("PI") - Personal Information is the information that can be
associated with a specific person and could be used to identify that specific person whether
from that data, or from the data and other information that we have, or is likely to have
access to. We do not consider personal information to include information that has been made
anonymous or aggregated so that it can no longer be used to identify a specific person, whether
in combination with other information or otherwise.
Information about your internet connection, the equipment you use to access our Services and your usage
We collect this information:
directly from you when you provide it to us; and/or
automatically as you navigate through our Services (information collected automatically may include
usage details, IP addresses and information collected through cookies, web beacons and
other tracking technologies).
The Information You Provide to Us
The information we collect on or through our Services may include:
Your account information:
Your full name, email address, postal code, password and other information you may provide with your
account, such as your gender, mobile phone number and
website. Your profile picture that will be publicly displayed as part of your account profile.
You may optionally provide us with this information through third-party sign-in services such
as Facebook and Google Plus. In such cases, we fetch and store whatever information is made
available to us by you through these sign-in services.
Your preferences and settings such as time zone and language.
Information you provide through our Services, including your reviews, photographs, comments, lists,
followers, the users you follow, current and prior restaurant
reservation details, food ordering details and history, favorite restaurants, special
restaurant requests, contact information of people you add to, or notify of, your restaurant
reservations through our Services, names, and other information you provide on our Services,
and other information in your account profile.
Your searches and other activities:
The search terms you have looked up and results you selected.
Your browsing information:
How long you used our Services and which features you used; the ads you clicked on.
Communications between you and other users or merchants through our Services; your participation in a
survey, poll, sweepstakes, contest or promotion scheme; your
request for certain features (e.g., newsletters, updates or other products); your communication
with us about employment opportunities posted to the services.
Your transactional information:
If you make reservations or purchases through our Services, we may collect and store information about
you to process your requests and automatically
complete forms for future transactions, including (but not limited to) your phone number,
address, email, billing information and credit or payment card information. This information
may be shared with third-parties which assist in processing and fulfilling your requests,
including PCI compliant payment gateway processors. When you submit credit or payment card
information, we encrypt the information using industry standard technologies, as further
described below under "Payment Card Information." If you write reviews about businesses with
which you conduct transactions through our Services, we may publicly display information that
you transacted with those businesses.
Your Public Posts:
You also may provide information (such as ratings, reviews, tips, photos, comments, likes, bookmarks,
friends, lists, etc.) to be published or displayed (hereinafter,
"posted") on publicly accessible areas of our Services, or transmitted to other users of our
Services or third-parties (collectively, "User Contributions"). Your User Contributions are
posted on and transmitted to others at your own risk. Although we limit access to certain
pages, you may set certain privacy settings for such information by logging into your account
profile. Please be aware that no security measures are perfect or impenetrable (see "Security"
section below). Additionally, we cannot control the actions of other users of our Services
with whom you may choose to share your User Contributions. Therefore, we cannot and do not
guarantee that your User Contributions will not be viewed by unauthorized persons. We may
display this information on the Services, share it with businesses, and further distribute it
to a wider audience through third party sites and services. You should be careful about
revealing any sensitive details about yourself in such postings.
We use the information you provide to us to enhance the functionality and improve the quality of our
Services, and to personalize your experience while using our Services. We also use this information to
display relevant advertising, provide support to you, communicate with you, and comply with our legal
The Information we Collect through Automatic Data Collection
We may automatically collect certain information about the computer or devices (including mobile devices)
you use to access the Services, and about your use of the Services, even if you use the Services without
registering or logging in.
Details of your use of our Services, including traffic data, location data, logs and other communication
data and the resources that you access and use on or through our
Computer and device information:
Information about your computer, Internet connection and mobile device, including your IP address,
operating systems, platforms, browser type, other
browsing information (connection, speed, connection type etc.), device type, device's unique
device identifier, mobile network information and the device's telephone number.
Stored information and files:
Our applications also may access metadata and other information associated with other files stored on
your mobile device. This may include, for example,
photographs, audio and video clips, personal contacts address book information.
Our applications collect real-time information about the location of your device, as permitted by you.
Last URL visited:
The URL of the last web page you visited before visiting our websites.
Mobile device IDs:
Unique mobile device identifier (e.g. IDFA or other device IDs on Apple devices like the iPhone and
iPad), if you're using our Services on a mobile device, we may use
mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of
cookies, to recognize you. We may do this to store your preferences and track your use of our
applications. Unlike cookies, mobile device IDs cannot be deleted. Advertising companies may
use device IDs to track your use of our applications, track the number of advertisements
displayed, measure advertising performance and display advertisements that are more relevant
to you. Analytics companies may use mobile device IDs to track your usage of our applications.
Your preferences and settings such as time zone and language.
Your activity on the Services:
Information about your activity on the Services, such as your search queries, comments, domain names,
search results selected, number of clicks, pages viewed
and the order of those pages, how long you visited our Services, the date and time you used
the Services, error logs, and other similar information.
For mobile application users, the online or offline status of your application.
If you use the Dinemates application, Dinemates may collect information about the presence and/ or
absence and/ or details pertaining to other applications on your mobile
phone. The applications we gather information for, may vary across categories including,
without limitation, shopping, fashion, food and travel. This will help us understand you and
your preferences better and enable Dinemates to provide you with a personalized experience.
When you use one of our location-enabled services (for example, when you access Services from a mobile
device), we may collect and process information about your mobile device's GPS location (including the
latitude, longitude or altitude of your mobile device) and the time the location information is recorded
to customize the Services with location-based information and features (for example, to inform you about
restaurants in your area or applicable promotions).
Some of these services require your personal data for the feature to work and we may associate location
data with your device ID and other information we hold about you. We keep this data for no longer than
is reasonably necessary for providing services to you.
If you wish to use the particular feature, you will be asked to consent to your data being used for this
purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking
functions on your device, provided your device allows you to do this. See your device manufacturer's
instructions for further details.
are used by our website to enable the functionality of certain areas to make it easier for people
Information from Third Parties
We may collect, process and store your user ID associated with any social media account (such as your
Facebook and Google account) that you use to sign into the Services or connect with or use with the
Services. When you sign in to your account with your social media account information, or otherwise
connect to your social media account with the Services, you consent to our collection, storage, and use,
social media interface. This could include, without limitation, any information that you have made public
through your social media account, information that the social media service shares with us, or
information that is disclosed during the sign-in process. Please see your social media provider's privacy
policy and help center for more information about how they share information when you choose to connect
We may also obtain information about you from third parties such as partners, marketers, third-party
websites, and researchers, and combine that information with information which we collect from or about
How we use the information we collect
We use the information we collect from and about you for a variety of purposes, including to:
Process and respond to your queries
Understand our users (what they do on our Services, what features they like, how they use them, etc.),
improve the content and features of our Services (such as by personalizing
content to your interests), process and complete your transactions, and make special
Administer our Services and diagnose technical problems.
Send you communications that you have requested or that may be of interest to you by way of emails, or
courier, or registered post, or telephone calls, or any other mode of
communication. We may also share your preferences or the Services availed by you with your
network followers on Dinemates for marketing and other promotional activities of our
Send you questions from other users that you may be able to answer if you have registered with
Enable us to show you ads that are relevant to you.
Generate and review reports and data about, and to conduct research on, our user base and Service usage
Administer contests and sweepstakes.
Provide you with customer support.
Provide you with policies about your account.
Carry out our obligations and enforce our rights arising from any contracts entered into between you and
us, including for billing and collection.
Notify you about changes to our Services.
Allow you to participate in interactive features offered through our Services.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
We may also use your information to contact you about our own and third-party goods and services
that may be of interest to you. If you do not want us to use your information in this way, please
check the relevant box located on the form on which we collect your data and/or adjust your user
preferences in your account profile.
We may use the information we have collected from you to enable us to display advertisements to our
advertisers'/service providers' target audiences. Even though we do not disclose your personal
information for these purposes without your consent, if you click on or otherwise interact with an
advertisement, the advertiser may assume that you meet its target criteria.
How we share the information we collect
We may disclose personal information that we collect or you provide, as described in this privacy
policy, in the following ways:
General Information Disclosures
To our subsidiaries and affiliates, which are entities under common ownership or control of our ultimate
parent company Ignifer Technology Private Limited.
To contractors, advertisers/service providers and other third-parties whom we use to support our
business (e.g. dinner reservations and food delivery) and who are bound by
contractual obligations to keep personal information confidential and use it only for the
purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization,
dissolution or other sale or transfer of some or all of Dinemates's assets,
whether as a going concern or as part of bankruptcy, liquidation or similar proceeding,
in which personal information held by Dinemates about the users of our Services are among
the assets transferred.
To third-parties to market their products or services to you if you have consented to receive the
promotional updates. We contractually require these third-parties to keep
personal information confidential and use it only for the purposes for which we disclose
it to them.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
We may share your information with outside vendors that we use for a variety of purposes, such as to
send you communications via emails, messages or tele-call
to inform you about our products that may be of interest to you, push notifications to
your mobile device on our behalf, provide voice recognition services to process your spoken
queries and questions, help us analyze use of our Services, and process and collect
payments. Some of our products, services and databases are hosted by third party hosting
services providers. We also may use vendors for other projects, such as conducting surveys
or organizing sweepstakes for us. We may share information about you with these vendors
only to enable them to perform their services.
We may share your information when we believe in good faith that such sharing is reasonably necessary in
order to investigate, prevent, or take action regarding
possible illegal activities or to comply with legal process. We may also share your
information to investigate and address threats or potential threats to the physical safety
of Service, or to investigate and address violations of the rights of third parties and/or
to protect the rights, property and safety of Dinemates, our employees, users, or the
public. This may involve the sharing of your information with law enforcement, government
agencies, courts, and/or other organizations on account of legal requests such as subpoena,
court order or government demand to comply with the law.
If you interact with social media features on our Services, such as the Facebook Like button, or use
your social media credentials to log-in or post content, these
features may collect information about your use of the Services, as well as post information
about your activities on the social media service. Your interactions with social media
companies are governed by their privacy policies.
To enforce or apply our Terms & Conditions [www.Dinemates.com/conditions] and other agreements,
including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of
Dinemates, our customers or others. This includes exchanging information with
other companies and organizations for the purposes of fraud protection and credit risk
We may share your information in any other circumstances where we have your consent.
Information Shared with Restaurants
When you make a restaurant reservation or execute an online food ordering transaction through our
Services, your information is provided to us and to the restaurants with whom you choose to reserve.
In order to facilitate your reservation and online food order processing, we provide your information
to that restaurant in a similar manner as if you had made a reservation or food order directly with
the restaurant. If you provide a mobile phone number, restaurants or Dinemates may send you text
messages regarding your reservation or order's delivery status. Some restaurants also require you
to provide credit or debit card account information to secure your reservation. When you make a
restaurant reservation or online food ordering transaction through our Services and/or make a
payment to a restaurant through our Services, we may also share with the restaurant’s additional
information, such as information about your dining preferences and history or information that we
collect from third-parties.
Information you choose to share with a restaurant when you make a reservation and/or pay a restaurant
through our Services may be used by the restaurant for its own purposes. We do not control the
privacy practices of restaurants. Please contact the restaurant directly if you want to learn about
its privacy practices.
Payment Card Information
To use certain of our Services, such as to make reservations at certain restaurants and to make
payments to certain restaurants, we may require credit or debit card account information. By
submitting your credit or debit card account information through our Services, you expressly consent
to the sharing of your information with restaurants, third-party payment processors, and other
third-party service providers (including but not limited to vendors who provide fraud detection
services to us and other third parties), and you further agree to the following terms:
When you use a credit or debit card to secure a reservation through our Sites, we provide your credit or
debit card account information (including card number and expiration date)
to our third-party payment service providers and the applicable restaurant.
When you initially provide your credit or debit card account information through our Services in order
to use our restaurant payment services, we provide your credit or debit
card account information to our third-party payment service providers. As explained in our
Terms & Conditions, these third parties may store your credit or debit card account
information so you can use our restaurant payment services through our Services in the
For information about the security of your credit or debit card account information, see the "Security"
Analytics and tailored advertising
To help us better understand your use of the Services, we may use third-party web analytics on our
Services, such as Google Analytics. These service providers use the sort of technology described in
the "Automatically-Collected Information" Section above. The information collected by this
technology will be disclosed to or collected directly by these service providers, who use the
information to evaluate our users' use of the Services. We also use Google Analytics as described
in the following section. To prevent Google Analytics from collecting or using your information,
you may install the Google Analytics Opt-Out Browser add-on.
Third parties whose products or services are accessible or advertised via the Services may also use
cookies or similar technologies to collect information about your use of the Services. This is done
in order to help them-
Inform, optimize, and serve ads based on past visits to our website and other sites and
Report how our ad impressions, other uses of ad services, and interactions with these ad impressions and
ad services are related to visits to our website. We also allow other third
parties (e.g., ad networks and ad servers such as Google Analytics) to serve tailored ads to
you on the Services, and to access their own cookies or similar technologies on your computer,
mobile phone, or other device you use to access the Services. We neither have access to, nor
be placed by such third parties. These parties may permit you to opt out of ad targeting. If
you are interested in more information about tailored browser advertising and how you can
generally control cookies from being put on your computer to deliver tailored advertising
(i.e., not just for the Services), you may visit the Network Advertising Initiative's Consumer
Opt-Out Link, and/or the Digital Advertising Alliance's Consumer Opt-Out Link to opt-out of
receiving tailored advertising from companies that participate in those programs. To opt out
of Google Analytics for Display Advertising or customize Google Display Network ads, you can
visit the Google Ads Settings page. Please note that to the extent advertising technology is
integrated into the Services, you may still receive ads even if you opt-out of tailored
advertising. In that case, the ads will just not be tailored to your interests. Also, we do
not control any of the above opt-out links and are not responsible for any choices you make
using these mechanisms or the continued availability or accuracy of these mechanisms.
When accessing the Services from a mobile application you may also receive tailored in-application
advertisements. Each operating system: iOS, Android and Windows Phone provides its own instructions
on how to prevent the delivery of tailored in-application advertisements. You may review the support
materials and/or the privacy settings for the respective operating systems in order to opt-out of
tailored in-application advertisements.
For any other devices and/or operating systems, please visit the privacy settings for the applicable
device or operating system or contact the applicable platform operator.
Choices about how we use and disclose your information
We strive to provide you with choices regarding the personal information you provide to us.
You can set your browser or mobile device to refuse all or some browser cookies, or to alert you
Services may then be inaccessible or not function properly.
We do not share your personal information with any advertising agency.
When you sign up for an account, you are opting in to receive emails from other Dinemates users,
businesses, and Dinemates itself. You can log in to manage your email preferences and follow the
"unsubscribe" instructions in commercial email messages, but note that you cannot opt out of
receiving certain administrative policy, service policy, or legal policy from Dinemates.
Reviewing, Changing or Deleting information
If you would like to review, change or delete personal information we have collected from you, or
permanently delete your account, please use the "Contact Us" link at the bottom of every page.
If you delete your User Contributions from our websites, copies of your User Contributions may
remain viewable in cached and archived pages, or might have been copied or stored by other users of
our websites. Proper access and use of information provided on our websites, including User
Contributions, is governed by our Terms & Conditions.
Accessing & Correcting your personal information
We will take reasonable steps to accurately record the personal information that you provide to us
and any subsequent updates.
We encourage you to review, update, and correct the personal information that we maintain about
you, and you may request that we delete personal information about you that is inaccurate,
incomplete, or irrelevant for legitimate purposes, or are being processed in a way which infringes
any applicable legal requirement.
Your right to review, update, correct, and delete your personal information may be limited, subject
to the law of your jurisdiction:
If your requests are abusive or unreasonably excessive,
Where the rights or safety of another person or persons would be encroached upon, or
If the information or material you request relates to existing or anticipated legal proceedings between
you and us, or providing access to you would prejudice negotiations
between us or an investigation of possible unlawful activity. Your right to review, update,
correct, and delete your information is subject to our records retention policies and
applicable law, including any statutory retention requirements.
Security: How we protect your information
We have implemented appropriate physical, electronic, and managerial procedures to safeguard and
help prevent unauthorized access to your information and to maintain data security. These safeguards
take into account the sensitivity of the information that we collect, process and store and the
current state of technology. We follow generally accepted industry standards to protect the personal
information submitted to us, both during transmission and once we receive it. The third party
service providers with respect to payment gateway and payment processing are all validated as
compliant with the payment card industry standard (generally referred to as PCI compliant service
We assume no liability or responsibility for disclosure of your information due to errors in
transmission, unauthorized third-party access, or other causes beyond our control. You play an
important role in keeping your personal information secure. You should not share your user name,
password, or other security information for your Dinemates account with anyone. If we receive
instructions using your user name and password, we will consider that you have authorized the
The Services are not intended for users under the age of 18, unless permitted under applicable local
laws (Permissible Age). We do not knowingly collect any personal information from users or market
to or solicit information from anyone under the Permissible Age. If we become aware that a person
submitting personal information is under the Permissible Age, we will delete the account and any
related information as soon as possible. If you believe we might have any information from or about
a user under the Permissible Age, please contact us.
Third party links and services
The Services may contain links to third-party websites. Your use of these features may result in
the collection, processing or sharing of information about you, depending on the feature. Please be
aware that we are not responsible for the content or privacy practices of other websites or services
which may be linked on our services. We do not endorse or make any representations about third
party websites or services.
these third parties. We strongly encourage you to read such third parties' privacy policies.
Data retention and account termination
You can close your account by visiting your profile settings page on our website. We will remove
your public posts from view and/or dissociate them from your account profile, but we may retain
law. Thereafter, we will either delete your personal information or de-identify it so that it is
anonymous and not attributed to your identity.
For example, we may retain information to prevent, investigate, or identify possible wrongdoing in
connection with the Service or to comply with legal obligations.
our data collection and use practices, the features of our services, or advances in technology.
Please check this page periodically for changes. Use of information we collect is subject to the
Please review the changes carefully. Your continued use of the Services following the posting of